Contacts
This page explains how to reach the Luckyvibe Australia team and, just as important, how to reach the casino itself when you need help with an account, a payment or a bonus.
Email the website team
Write to us at [email protected]. We read every message and aim to reply within three working days. Email us about:
- Mistakes or outdated details on a page.
- Broken links, mirrors or demo frames.
- Privacy requests described in our privacy policy.
- Partnership, media and press enquiries.
Casino support
We are an affiliate website and cannot see or change anything on a player account. For account, deposit, withdrawal, verification or bonus questions, contact LuckyVibe Casino directly:
| Channel | Availability | Language |
|---|---|---|
| Live chat | 24/7 | English |
| Email support | Replies as the team can | English |
| Contact form | Submit any time | English |
Use the login button in the site header to reach the official casino and open its support options.
Before you write to support
- Have your registered email or username ready.
- Note the date, time and amount of any transaction you are asking about.
- Keep screenshots of any error message you see.
- Check the bonus terms for the offer you used.
Withdrawals can take up to 72 hours, so please allow that time before raising a delay.
Operator details
LuckyVibe Casino is operated by Metlait SRL and holds Curacao GCB licence OGL/2023/176/0095. The brand website is www.luckyvibe.com.
Affiliate team
Luckyvibe Australia is run by the brand's marketing team through the Rooster Partners affiliate programme. We can answer questions about this website, but not about payouts or account decisions.
Author and editorial
Editorial questions about the review can be sent to the same address. Please include the page link and a short description of what you would like us to check. Our author, Adam Shin, is listed with a LinkedIn profile at the bottom of the home page.
Need help with gambling?
If gambling is no longer fun, talk to someone. In Australia you can reach Gambling Help Online or use the BetStop national self-exclusion register. Read more on our responsible gaming page.
Response times
Website questions are handled in the order we receive them. Corrections to facts such as limits, bonuses and licence details are prioritised, because accurate information matters most to players. If your message is urgent and concerns an account, contact casino support directly instead, because we cannot act on accounts. Please do not send passwords, card numbers or identity documents by email under any circumstances.
